Introduction
Dunes Egypt (also referred to as “Dunes Tours”) values your trust and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with our website or book any of our services. By using our website, you agree to the terms outlined in this policy.
1. Information We Collect
When you use our website or book a tour with Dunes Egypt, we may collect the following information:
– Personal Information: including your name, email address, phone number, nationality, and other relevant contact details.
– Travel Preferences: including preferred travel dates, accommodation type, and special requests.
– Payment Information: including credit/debit card details, though Dunes Egypt never stores these. All payments are securely processed via trusted third-party payment gateways.
– Technical Data: like IP address, browser type, and device information via cookies or analytics tools (e.g., Google Analytics).
2. How We Use Your Information
Your information may be used for the following purposes:
– To process bookings, inquiries, or requests.
– To communicate with you about your tour, including confirmations, updates, and customer support.
– To personalize your experience and offer relevant recommendations.
– To send promotional emails (only if you opt-in; you may unsubscribe at any time).
– To analyze website usage and improve our services.
– To comply with legal obligations, prevent fraud, and ensure the safety of our users.
3. Cookies & Tracking Tools
Our website uses cookies—small data files stored on your device—to enhance your browsing experience and help us analyze traffic. These cookies do not personally identify you. You can choose to accept or decline cookies through your browser settings.
We also use third-party analytics tools (e.g., Google Analytics) to understand visitor behavior and demographics. These tools may collect anonymized data such as pages visited, time spent on the site, and location.
4. Data Sharing
Dunes Egypt does not sell or rent your personal data to any third parties.
However, your information may be shared in the following cases:
– Service Providers: Trusted partners such as hotel operators, tour guides, transportation companies, or payment processors—to fulfill your booking.
– Legal Compliance: If required by law or court order, or in response to a valid legal request.
– Security and Protection: To investigate suspected fraud, enforce our Terms of Service, or protect the rights and safety of our users and company.
5. Data Security
We take the protection of your personal data seriously. Your information is stored securely and is only accessed by authorized personnel who need it to fulfill their duties.
We use SSL encryption, firewalls, and secure servers to ensure your data remains protected during transmission. Credit card transactions are processed using PCI-compliant payment gateways and are never stored on our servers.
6. External Links
Our website may include links to third-party websites. These sites operate under their own privacy policies, and we encourage you to review them separately. Dunes Egypt is not responsible for the content or practices of any external website.
7. Your Rights & Choices
You have the right to:
– Request access to the personal information we hold about you.
– Correct or update your data.
– Opt out of marketing communications at any time.
– Request deletion of your personal data, subject to legal obligations.
To exercise these rights, please contact us at: info@dunesegypt.com
8. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in legal requirements or our services. Updates will be posted on this page, with the effective date indicated below.
Effective Date: June 11, 2025
Last Updated: June 11, 2025
9. Contact Us
If you have any questions, comments, or concerns about this Privacy Policy or our handling of your data, please get in touch:
📧 Email: info@dunesegypt.com
📞 Phone: +01221663823
🌍 Website: www.dunesegypt.com
